From 6735a7c106755ab4107c5ea77f7ed3744601c6a4 Mon Sep 17 00:00:00 2001 From: Neil Brown Date: Thu, 19 Jun 2025 10:22:17 +0100 Subject: [PATCH] update dispute resolution to provide for good faith attempts to resolve an issue before bringing a claim --- sample_terms.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/sample_terms.md b/sample_terms.md index 0b22f3b..938cc99 100644 --- a/sample_terms.md +++ b/sample_terms.md @@ -82,7 +82,7 @@ These terms, and any Claims, whether contractual or non-contractual, are governe To bring a Claim, you must first attempt to resolve the Claim with us in good faith. To do so, you must contact us at the Complaint Address, with sufficient information about your Claim to enable us to try to resolve it with you. -If the Claim remains unresolved, to bring legal proceedings, you must serve us with a claim form relating to the Claim within 12 months of the date on which the cause of action for the Claim accrued, to the Service Address. +If the Claim remains unresolved, to bring legal proceedings, you must serve us with a claim form issued by the Courts relating to the Claim within 12 months of the date on which the cause of action for the Claim accrued, to the Service Address. ## General terms