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update dispute resolution to provide for good faith attempts to resolve an issue before bringing a claim

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Neil Brown 2025-06-19 10:22:17 +01:00
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sample_terms.md
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@ -82,7 +82,7 @@ These terms, and any Claims, whether contractual or non-contractual, are governe
To bring a Claim, you must first attempt to resolve the Claim with us in good faith. To do so, you must contact us at the Complaint Address, with sufficient information about your Claim to enable us to try to resolve it with you.
If the Claim remains unresolved, to bring legal proceedings, you must serve us with a claim form relating to the Claim within 12 months of the date on which the cause of action for the Claim accrued, to the Service Address.
If the Claim remains unresolved, to bring legal proceedings, you must serve us with a claim form issued by the Courts relating to the Claim within 12 months of the date on which the cause of action for the Claim accrued, to the Service Address.
## General terms